The operator of the personal data and contact information

This policy applies to the processing (use) of any personal data performed by the company PRIMAT d. d. (the operator).

Personal data operator:

PRIMAT d. d.

Industrijska 22, Maribor

Registration number: 5041473

Phone: 02 250 76 10


Authorized person for data protection:

Matjaž Andric / President of the management board

Contact phone: 02 250 76 10

Contact e-mail address:

Privacy policy statement

We (the creators of the site PRIMAT) are aware of the importance of privacy, therefore we operate with your personal data responsibly, carefully and in accordance with applicable law at all time and we are committed to protect your personal data. The purpose of the Privacy policy statement is, that you become acquainted about its protection of privacy and the options that are available to you in the way of the collection and use of data on the web.

What personal data are processed

You can visit our web site and view content without identifying and passing personal data.

On some sub-pages of the site PRIMAT, we have installed some applications for helping you to make contact with us. To be able to realize your requests and/or answer your questions, we need your contact data: company, contact person, telephone number, e-mail address - among them, also be personal data.
Before submitting messages to us please submit also your consent to use your personal data.

Your wishes, requirements and questions can be submitted through the following forms:

a) Demand for products and/or services

b) General questions

On the basis of the entered data from your side electronic message is automatically generated, and, in the case of a), b), c) and d) is forwarded to our general email address, in the case of e) message is forwarded to the electronic address of the responsible person of the Personnel department. You receive a copy of the e-mail on your e-mail address that you have entered in the entry content.

The legal basis for the processing of personal data

Your personal data may be processed on the following legal bases:

    -     here necessary to fulfil our legal obligations (e.g. issue invoices for purchased goods);

    -    where the processing of your personal data is necessary for the conclusion and fulfilment of contracts, which you conclude with us,
         or because you want offer from us;

    -    when you gave your personal consent for the processing of your personal data for special purpose. In this case you always have the right to cancel the consent.

Voluntary permission of data transmission and consequences if you don’t want to share your personal data

The transfer of personal data is voluntarily. You are not obliged to send us your personal data, however, in case that you do not submit this data to us, you cannot receive replies and/or offers from us.

The purposes of the processing of personal data

Your personal information may be used for one or more of the following purposes:

    -    communicating with you regarding the provision of our services and answering to your demand;

    -    for the statistical analysis on the sale of our goods and on using our websites.

How long do we keep your personal data and what happens with them after that

Data on issued invoices are stored for 10 years from the date of issue.
We retain 5 years from completion of the contract (supply of goods) the data that are necessary to conclude and fulfil the contract between you and us.

Who has access to your personal data

We don’t share your personal data and we don’t enable knowledge on data to third parties outside the company PRIMAT.

What rights you have regarding personal data, how you can cancel your consent for the processing and what are the consequences of the revocation

In relation to your personal data you have the following rights:
    -    at any time you can request:

  • information if we process your personal data;
  • access to personal data and the following information about them: purposes for the processing; the categories of personal data; users or categories of users to which they have been or will be disclosed personal data;
  • one (for free) copy for free  of the personal data in a form that you define (if the request is made by electronic means of communication and not requested otherwise, the copy will be provided in electronic form);
  • correction of inaccurate personal data;
  • limitation of processing when:
    • you argue about the accuracy of the personal data for a period, which allows us to verify the accuracy of personal data;
    • the processing is unlawful and you oppose the erasure of personal data. Instead you request the restriction of their use;
    • we do not need personal data for the processing any more, therefore you can request the restriction of their use; because you need those data in for other reasons (for example legal claims, etc.);
  • the deletion of all personal data (right to forget), if they satisfy the assumptions referred to in article 17 of the General regulation on data protection, especially in the case where you cancel the consent to the processing of personal data;
  • a printout of the personal data in a structured, commonly used and machine-readable form, with the right to forward those data to another operator, not to be disturbed by our side;

    -    the right to file a complaint to Information officer authority, if you think that the processing of your personal data violates the General regulation on data protection.

The procedure of exercise of rights

    -    Your requirements, related to the exercise of rights in relation to personal data can be addressed in writing to the contact which is listed below (the Data on the authorized person for the protection of personal data administrator)
    -    For the purposes of reliable identification in the case of implementing the rights in connection with your personal data we may ask you for additional identification information, your request can be rejected by our side only in the case, if you cannot be reliably identified.
    -    At your request, with which you impose your rights in relation to personal data, we need to respond without undue delay and no later than within one month from receipt of your request.

Concern for the safety of personal data

In our company we are committed to protect the information you provide. The disclosure is suppressed with a range of security technologies. The data are stored in a permanently controlled computer systems with limited access in controlled locations.

Disclosure of personal information to third parties

The operators of our website cannot forward your personal data to a third party without your consent. We reserve the right to access and disclosure of your personal data in order to fulfill and ensure compliance with the law, fulfill legal requirements, use of data in legal proceedings or to protect the rights and property managers to our website or users.